Returns & refunds.
Holiday Stories collection items
We accept return requests for non-personalized Holiday Stories items within 14 days of delivery, provided the items are unworn, unwashed, and in original condition. Email us for return authorization before sending anything back. For approved change-of-mind returns, the customer pays return shipping. Original outbound shipping is not refundable for change-of-mind returns unless required by law.
Personalized and custom-made items
Items made or personalized to a customer's specifications are generally final sale for changes of mind, incorrect size selections, or preference changes once production has begun. This does not limit remedies for items that arrive defective, damaged, incorrect, or materially different from what was agreed upon, or any rights provided by applicable law.
Damaged, defective, or incorrect orders
If something is wrong with your order, please email us as soon as possible with your order number, a description, and clear photos if available. We will review the issue and offer a suitable resolution, which may include replacement, correction, or refund as appropriate. Do not discard a damaged item or mail anything back until we provide instructions.
Cancellation requests
Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate changes before production or shipment, but we cannot guarantee a change after processing has begun. If we cannot fulfill an order or cannot ship within the applicable promised time, we will provide the notices, cancellation options, and refund required by law.
Requesting a return or refund
Email afcustomcreations@yahoo.com with your order number and reason for the request. If a return is approved, we will provide the return instructions. Refunds, when approved, are issued to the original payment method where available; the payment provider and bank determine when the credit appears. Original outbound shipping charges are not refunded for an ordinary change-of-mind return unless we say otherwise or applicable law requires it.
For help with returns, damaged items or order mistakes, contact afcustomcreations@yahoo.com. Nothing in this policy reduces rights provided by applicable law.