Questions, answered.

Everything you need to know about Holiday Stories, Pennsylvania shipping, returns, and custom design requests.

Shipping & delivery

We currently ship within Pennsylvania only. For regular retail orders, shipping is $7.99 when the merchandise subtotal is below $60, and free at $60 or more after discounts and before tax. Group orders of 10+ garments have shipping quoted separately and do not qualify for automatic free shipping. We do not offer international shipping or public local pickup.

Processing times are separate from transit time: in-stock Holiday Stories crewnecks take approximately 3–5 business days to prepare; custom made-to-order apparel takes approximately 10–15 business days after payment and design approval. Visit our full Shipping Policy for shipping and tracking details.

Returns & order issues

Personalized or custom-made items are generally final sale for changes of mind, but we'll address any item that's defective, damaged, incorrect, or materially different from what was agreed upon. Non-personalized Holiday Stories items may be returned when you request authorization within 14 days of delivery, provided they are unworn, unwashed, and in original condition. Customers pay return postage for approved change-of-mind returns.

Please email afcustomcreations@yahoo.com with your order number and details before mailing a return. See Returns & Refunds for more information.

Frequently asked questions

Where do you ship?

We currently deliver to addresses in Pennsylvania only. We do not yet ship to other states or internationally.

Do you offer local pickup?

No. Public orders are shipped. We do not offer local pickup as a checkout option.

When is shipping free?

Regular retail orders ship free when the merchandise subtotal is $60 or more, after discounts and before tax. Standard shipping for qualifying regular orders below $60 is $7.99. An eligible one-time free-shipping code may also waive regular-order shipping. The offer excludes group and bulk orders.

How is shipping charged for group orders?

Group orders of 10+ garments must have Pennsylvania delivery addresses and have shipping calculated separately in the final quote. Rates depend on package weight, size, quantity, and destination. Separate delivery addresses may add shipping charges; you will see the full quoted amount before payment.

What sizes are available for Holiday Stories?

Our four Holiday Stories crewneck designs are offered in S, M, L, XL, 2XL, and 3XL, subject to available inventory. Some crewnecks are pressed after an order is placed; sizes shown as out of stock cannot be ordered.

Are sweatshirt mockups exactly what I'll receive?

Mockups show the intended design. Colors, print placement, and proportions can differ slightly from finished garments. Our listings show photographs of finished sweatshirts for each design.

Can I create my own shirt or sweatshirt design?

Yes! Visit our Design Studio to preview a custom concept, save a draft, or submit a design request for review. Saving a draft does not place an order or reserve inventory.

Can I track an order?

When you have an order number, visit Track an Order and enter the email used at checkout. Tracking numbers may not appear until the package has shipped.

Can I return a Holiday Stories crewneck?

For non-personalized Holiday Stories items, email us within 14 days of delivery to request a return. Items must be unworn, unwashed, and in original condition. For approved change-of-mind returns, you pay return shipping. Personalized orders are generally final sale for changes of mind. See our Returns & Refunds Policy.

What if my item arrives damaged or incorrect?

Email afcustomcreations@yahoo.com with your order number and photos, if available. We'll review the issue and help with an appropriate resolution.

Is sales tax charged on every order?

Holiday Stories crewneck sweatshirts are generally exempt from Pennsylvania sales tax as ordinary clothing, so these orders are quoted at $0 sales tax. Other products and services may be taxable; any tax legally required will be shown before payment.

Your information & payments

We use customer information to handle requests, payments, shipping, notifications, and support. Secure card checkout is provided by Square when live checkout is enabled. We may send order updates through Brevo; marketing email is separate. Read our Privacy Policy for details.

Still have a question?

Write to us at afcustomcreations@yahoo.com. We are glad to help.

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